1. Returns Eligibility
All EAST FORMS products are individually made to order according to the specifications agreed upon with each customer.
Customers may request a return or refund within 14 days of delivery if an item:
Arrives damaged or defective.
Is incorrect or materially different from the confirmed order specifications.
Has significant manufacturing or quality issues.
Due to the custom-made nature of our products, returns for change of mind or personal preference are not accepted, except where required by applicable law.
2. Order Cancellations
Orders may be cancelled for a full refund before production begins.
Once production has started, cancellation requests will be reviewed based on production progress and costs already incurred.
3. Return Process
To request a return, please contact jjsource@gmail.com within 14 days of delivery, providing your order details, a description of the issue, and supporting photographs where possible.
We will review your request and provide return instructions where applicable.
For confirmed defects, damage, or production errors attributable to EAST FORMS, reasonable return shipping costs will be covered by us.
4. Refunds & Replacements
For eligible claims, we will offer an appropriate resolution, including a replacement, repair, or refund, in accordance with applicable law.
Approved refunds will generally be processed within 5–10 business days through the original payment method where possible.
5. Consumer Rights
This policy does not limit any rights or remedies provided under applicable consumer protection laws.
6. Contact
For return, cancellation, or refund inquiries, please contact:
realjjsource@gmail.com